Services

Your success requires a thorough understanding of your goals, the objectives of your business and how you reach and support your audiences. This range of services is aimed at the heart of knowing where you are, what you need to achieve and what will make it work. Developing your digital learning strategy requires a deep understanding of your business, your users and your technologies and products. Arriving at the best answers is not always a comfortable journey, but it is a valuable one. Help is at hand.

Digital learning health check – how ready are your learning services, content and products?

Time is not always on your side, but an objective and focused check up by an experienced expert will draw your attention to important risks and highlight where your dangers and opportunities lie. This health check service is a lighter touch version of all those offered. It is an ideal place to start your digital transformation plans, covering:

  • Digital learning strategy review
  • Learning products, platforms and ecosystem review
  • Learning experience review and analysis
  • Digital learning capabilities assessment 
  • Data analysis and reporting review
  • Highlight report of risks and opportunities

Digital learning strategy review 

It is a truism of our digital age that “what got us here will not get us to our next destination”. This is as true of learning as any industry, perhaps more so. Recognising where you need to change can be hard amongst the pressures and pace of whatever your business as usual is. Gaining an objective, higher level perspective from the outside is vital to setting your direction and setting your priorities. Answering these questions is a great place to start:

  • How strong are your digital learning foundations – user experience, data and connection
  • How flexible and adaptable are your products and services – are you ready for change?
  • Are you a product management organisation – do you solve the most important problems?
  • Data analysis and reporting – how well can you tell the story of your impact?
  • Capability readiness – do you and your team have the right skills in the right places to take you where you need to go?
  • Business connectedness – how well do you and your customers and stakeholders understand each other?

Learning products, platforms and ecosystem review

Understanding where you are now is a critical step in setting your direction. This review will help you set that direction with objective and evidence based analysis. It will apply an experienced and objective view on your product and platform strategy, how it is working and set out clear and recommendations and plans. 

  • Stakeholder review and analysis – how does your service meet business objectives?
  • Performance analysis and metrics review – what does the data say?
  • User and learner experience review and analysis – what is the learner view?
  • Content strategy evaluation – how well is it working? Is there a strong editorial voice? 
  • Development recommendations and planning – creating a roadmap

User and learning experience review and analysis

This is so often the heart of the matter for learning teams, whether vendors or clients. It can be difficult to take a step back for an objective view. This service applies the learning experience framework to understand the end to end experience, focusing on impact measures.  Key questions addressed in developing recommendations:

  • How well do your audience know and understand what you offer?
  • Can they easily navigate and select what they need?
  • Does the learning experience work for their needs?
  • What does your data tell you about effectiveness and impact?
  • What is your stakeholders and customer understanding of the experience?

Digital learning capability review

Traditional learning and development skills and competencies are struggling to keep pace with rapidly changing business trends and user needs. Expectations are rising continuously and the pressure is on to offer a relevant and effective learning services. Using the seven characteristics of digital learning teams, this review assesses your readiness to respond to evolving circumstances and shows you where to work with your teams to build capability.

  • Product management approaches – solving the right problems
  • Consulting and business partnerships – understanding the business
  • Design – in all its guises
  • Data and analytics
  • Marketing, communications and distribution
  • Content and editorial 
  • Social and collaboration
  • Partnerships, suppliers and resources

Many problems are common, but all organisations are unique. Get in touch to discuss how these services can help or to discuss a bespoke approach to fit your needs.