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Product manager: the missing role in (digital) L&D?

I have been turning some ideas over in my mind in preparation for a session at the Learning Technologies Summer Forum in July. I am trying to order my thoughts about one point which, I think, is fundamental to the theme – the capabilities needed for a successful (digital) learning service. For reasons of luck, … Continue reading Product manager: the missing role in (digital) L&D?

Is convenience a problem for digital learning?

Does making everything easy actually do unintended harm? Convenience is, arguably, the most important element of a successful digital experience. Our favourite digital services are built around making our lives easier and removing the effort of performing freqeunt tasks. In many cases, activities which used to require effort and a certain degree of planning are … Continue reading Is convenience a problem for digital learning?

Introducing MoUM: the Museum of Useful Mistakes

The awards season is round the corner. Judging panels are assembling. Submission deadlines are approaching. Dates are in the calendar. And yet…I find myself yearning for something more than a celebration of best practice…something to add some spice to it. In my experience, judging awards submissions is a real education. My fellow judges are thoughtful … Continue reading Introducing MoUM: the Museum of Useful Mistakes

Experience design – from user to learner or from learner to user?

The market for learning experience design is warming quite quickly. Actually, I think it is heating. Managers of modern learning organisations have realised that instructional design is no longer enough (if it ever was?) and experience design is what is required. Managers of traditional learning organisations appear to be livening to the prospect as well. … Continue reading Experience design – from user to learner or from learner to user?

Organisations need a new maturity – the old one is tired

According to Wikipedia, the following is true of maturity (and who would ever argue with Wikipedia?) : maturity is the ability to respond to the environment in an appropriate manner The problem with all this digital and structural change is that the maturity we once prized as a source of confidence and judgement does not … Continue reading Organisations need a new maturity – the old one is tired

Automated compliance training anyone? (The risks of underestimating technology change).

I stumbled across the quote below, from Bill Gates, again recently in the context of technology and work. Whatever your technology preferences, I think it is fair to say that he was pretty smart about the industry and has a unique view from which to survey the ladscape. He wrote this in 1995 in his … Continue reading Automated compliance training anyone? (The risks of underestimating technology change).

The digital substitution fallacy

I find myself surprised by the frequency of response of a certain kind to the communication of digital change from leaning professionals. It tends to run something like this: “I don’t have any problem with digital learning but…you just can’t do everything with technology. It can’t replace everything.” I heard this sentiment again in the … Continue reading The digital substitution fallacy