10L: Guy Wallace

10L: A few simple questions about how leading professionals see their work.

About Guy:

Guy Wallace is a Performance Analyst and Instructional Architect and has been designing and developing Instruction/ Training/ Learning and Performance Support content for Enterprise Learning and business-critical target audiences since 1979. In 2010 he was the recipient of ISPI’s Highest Award, approved by two successive Boards of Directors, Honorary Life Member, for his contributions to the technology of Performance Improvement, and for his contributions to the Society.

So, what do you do dear? Describe your work to an elderly relative. 

I help companies improve work processes and practices, and I develop Training that focuses on their real world job tasks to help them do better in their jobs.

What was your favourite learning experience (Could be work, personal, school…anything is valid)?
What were you trying to do? Why did it work so well for you?

Working with Geary A. Rummler when I was an employee at Motorola back in 1981. We were working on a performance analysis of manufacturing operation across all of North America, and at breakfast he would brief us, give us our assignments, and at the end of the day we’d debrief what we had each done and he’d make commentary – which would spill over to dinners and again the next morning. 

Enough already…What one thing do you wish people in your industry or profession would stop doing? (What gets your goat?)

Doing little to no, or simply poor analysis of the terminal outputs and performance before design and development, or simply focusing on topics in the first place.

Same again please…What has changed for the better in your professional world as a result of COVID working practices? Should it be retained for the future (whenever that might be and whatever it might look like)? 

Less travel. Although that’s a double-edged sword.

From the good old days…What do you miss most about working life from the pre-COVID world? Do you think it will return? 

My local ISPI Chapter meetings, and face-to-face contact with the other members and the presenters we’d bring in.

Theft is the sincerest form of flattery…Which part of which other industry or profession do you think we should learn from and adopt (or just steal)?

Many aspects of the TQM (Total Quality Management) world, including their tools and techniques – as they too are all about performance improvement.

You know who would be great for this…Which famous person (live or historical) do you want to join your team and why?

Geary A. Rummler or W. Edwards Deming – as either would offer much to learn.

If only I had…What did you learn from your most recent mistake?

How to recover quickly while communicating broadly and to develop a habit to keep it from happening again.

There can be only one…Which one tool or piece of kit would you keep if you could only use one from now on?

The Performance Model chart.

The picture of success…Which image or picture is a good representation of how you would like to develop your practice over the next five years? (Paste it in or link to it).

Where can we find you?

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