“Don’t impose joy, deliver service”

Not my words, but those of Jacob Nielsen. One of the interesting features of Nielsen’s work is that he has consistently irritated designers over the last twenty years or so, and been entirely right to do so. I first came across him when working on the early days of BBC Online, around the turn of… Continue reading “Don’t impose joy, deliver service”

10L: Robin Hoyle

About Robin Robin is Head of Learning Innovation with Huthwaite International and Chair of the World of Learning Conference. He writes books and articles and makes videos for (among others) Learning Now TV. So, what do you do dear?  Describe your work to a distant relative.  I help people at work to do things better.… Continue reading 10L: Robin Hoyle

Learning Technologies 22 – a not so hot take

“It’s like the last two years never happened”. Anon: LT 22 attendee That is the most memorable quote from my conversations yesterday at the Learning Technologies 2022 Exhibition. (I was not at the conference but my, equally unscientific, polling suggests that it was a valuable two days). There are two ways to take that comment,… Continue reading Learning Technologies 22 – a not so hot take

10L: Janet Webb

About Janet I am a Learning & Development Consultant, Trainer and Mentor. I help staff and businesses understand the filters that hinder high performance, whether they’re managing staff, talking to customers, giving difficult messages or delivering a presentation. I’m interested in what influences people to behave the way that they do. I prefer the idiosyncratic… Continue reading 10L: Janet Webb

10L: Niall Gavin

About Niall I have been many things in my life – from fruit-picker, through postman, delivery driver, barman, professional actor, office manager, IT trainer, IT training manager and latterly, Head of Technology Assisted Learning in a global corporate. I’m currently working as a part-time Commercial Learning Consultant for the CIPD and a freelance Accreditation Mentor… Continue reading 10L: Niall Gavin

Six years in and what do I know?

By an accident of timing, the anniversary of starting my consulting business coincides with the tax year. Early April tends to inspire a little self reflection. Last year, these were the thoughts brought to mind. This past year has been spent mostly on helping organisations consider how and if to go about digital learning initiatives.… Continue reading Six years in and what do I know?

The four horsepeople of learning tech?

Who asks you to solve a problem defines the problem as much as the real challenge itself. This phenomenon dogs so many learning technology efforts. The framing of objectives and success by a combination of IT (and its ‘People Systems’ cousin), Finance, Procurement and PMO departments can squeeze the life out of what might be… Continue reading The four horsepeople of learning tech?

Pushing or pulling? (or share of compliance)

Much of my time has been spent in recent months considering useful metrics for learning products and services. What are the handful of measures that tell us how our team/business/department is doing and help us decide what to do next? A fair share of the debate about metrics in L&D focuses on learning metrics and… Continue reading Pushing or pulling? (or share of compliance)

Changing what already works (is a good idea)

Doing familiar things differently is deeply challenging. When those activities are highly successful, or seem to be, even the idea of taking on that challenge seems foolish. Yet, this is what successful teams and organisations do. They challenge themselves through a curiosity as to what will work better. Apple is a good example (I type… Continue reading Changing what already works (is a good idea)

Pragmatism and data – the way forward

Roy and I held this event on the basis that best practice is all well and good, but it is rare. Very rare. Further, best practice is helpful for inspiration and guidance, yet we learn the most from the hard times – those projects and initiatives where the wheels wobble and sometimes come off altogether.… Continue reading Pragmatism and data – the way forward