Yes. This is another post about the LMS. A perennial feature of any learning commentators blog. I return to theme this week following a call with Don Taylor about leading a session at the Learning Technologies Summer Forum on designing good user experiences for digital learning. Something practical about good and bad practice is required. As I turned the theme over in my mind in drafting some talking points, I realised that I was essentially listing reasons not to use an LMS. Yes. This is that kind of post.
Since landing on planet L&D, I have tried to understand why nothing like the Learning Management System and its raison d’etre, the eLearning course, exist on the open web. In the roughly twenty years of evolutionary experimentation in the venture capital funded laboratories of the web there has been no meaningful sighting of an LMS-like product or service. If these tools are the best of the available solutions to the learning potential available online, then where are the public equivalents?
Similar services do exist to make courses available on the web (or course like packages of learning content). Masterclass is a really interesting example of the type – an explicit course provision product with closed, commercial access to exclsuive courses. This makes sense, I suspect, to provider and learner alike. It is the closed part that works best here. Register for an account and pay for the course. It’s a very simple, paid access LMS. The value for the payment is access to the course and experience. What is the user value for an open access LMS on the web, however? What extra benefit would I receive from use of that system? It certainly not search or browse – Google is pretty good for that. Recommendation is well handled via social media, as is discussion and commentary. Access to expertise is available and in large part is free, although I fancy this may change over the coming years. Of course, none of this is tracked but I don’t think LMS data is used by learners anyway (is it?).
At the heart of my LMS misgivings is basically that lack of user need. A service like that would attract little or no funding in a world where generating a large , loyal user base (i.e. millions) is the oxygen of investment. The value in the LMS is the for the learning provider: allocating courses to learners, managing access and tracking and reporting on completions. From a user perspective the LMS typically erects barriers to learning content. It then controls the experience of the content once accessed.
The gradual emergence of the Learning Record Store might shift movement in a more positive direction but I suspect it will be adopted by LMS operators as a means of dragging open content into the closed LMS domain. Open Badges also play a part in creating a location or system for recording and displaying learning achievement and activity in the wild – there is more hope here I feel as the education sector starts to consider these kinds of services. (I fear, though, that they have also been bacterially infected by the faddish application of another new buzz-tool: gamification).
Find things out. Get things done.
At one point of my BBC career I held the title of Director, Intranet Refresh Programme. The team I worked with were tasked with refreshing and re-presenting the entire corporate intranet (take a role like that with care is my advice). We had a working motto for the new product “It will always help users find things out and get things done”. This is the kind of utility value that good open digital learning tools should have too. They are designed to answer those needs as defined by the user and available at the moment of need with minimal or no barriers to access. An LMS is a long route round to the need of getting something done.
All of this is not to say that there is no value in the LMS. The idea of recording behaviour in a learning system is excellent. If only that data were then put to the use of the learner. This is where LinkedIn Learning Solutions could play a role as the place where open learning resources can be collected and reflected upon in a social context, gathering value in the user profile. Early days for this development, perhaps but there is something to pursue there clearly The utility for the user being the management of their profile and its value to a marketplace they chose to participate in.
None of this is intended to caim that there is not a role for the LMS in corporate learning. There are too many of them around for that argument to hold water. The value (and there is a fair amount to contend with), however, is for the orgnanisation rather than the user. That is why we, as users, don’t chose to use them.