Tired of Twitter
Twitter has become less useful and interesting. So what next for personal users?
User Experience
Behaviour science, L&D and habitual tools
How can we learn from developments in behavioural science in designing for learning? A summary of a recent discussion.
Do we just want to be loved – engagement and relevance.
Is learner engagement the right design objective to make an impact? Relevance and usefulness are more likely to solve our design problems.
“Don’t impose joy, deliver service”
Not my words, but those of Jacob Nielsen. One of the interesting features of Nielsen’s work is that he has consistently irritated designers over the last twenty years or so, and been entirely right to do so. I first came…
Changing what already works (is a good idea)
Doing familiar things differently is deeply challenging. When those activities are highly successful, or seem to be, even the idea of taking on that challenge seems foolish. Yet, this is what successful teams and organisations do. They challenge themselves through…
They are not us.
“You are not the user” has been a rallying cry of the user experience design profession for some time. That cry is still needed in so many areas, as decisions are taken from false consensus about what people want and…
Get the basics right first
This article about the US free COVID test website not falling over stirred memories of my time as a product owner of an LMS. It tells of a simple need shared by a large proportion of potential users. It tells…
Sharing the best experiences
Back in 1998, Joseph Pine and James Gilmore wrote an influential article in the Harvard Business Review: “Welcome To The Experience Economy“. Amongst many useful observations from their research, they stated that “We expect that experience design will become as…
Design needs to work and sometimes boring is OK
That is not an entirely representative title of a post to summarise our conversation this week. Although some attendees may claim that we took this advice too seriously and caused a quieter conversation. (If you were there, do tell). We…
The old school (digital) hub
“Digital Hub”. The name struck me on a recent webinar. Again. Reference in the chat was made to webinar resources available on “our Digital Hub”. A real name, in upper case. I’m not sure that metaphors make good product names.…