As we scramble to understand what generative AI tools mean for us, language to describe this new world is emerging. Common coinage is being created and I am nervous that it will be left to engineers again. I hope for…
Not my words, but those of Jacob Nielsen. One of the interesting features of Nielsen’s work is that he has consistently irritated designers over the last twenty years or so, and been entirely right to do so. I first came…
Doing familiar things differently is deeply challenging. When those activities are highly successful, or seem to be, even the idea of taking on that challenge seems foolish. Yet, this is what successful teams and organisations do. They challenge themselves through…
“You are not the user” has been a rallying cry of the user experience design profession for some time. That cry is still needed in so many areas, as decisions are taken from false consensus about what people want and…
This article about the US free COVID test website not falling over stirred memories of my time as a product owner of an LMS. It tells of a simple need shared by a large proportion of potential users. It tells…
Back in 1998, Joseph Pine and James Gilmore wrote an influential article in the Harvard Business Review: “Welcome To The Experience Economy“. Amongst many useful observations from their research, they stated that “We expect that experience design will become as…
That is not an entirely representative title of a post to summarise our conversation this week. Although some attendees may claim that we took this advice too seriously and caused a quieter conversation. (If you were there, do tell). We…