“Don’t impose joy, deliver service”

Not my words, but those of Jacob Nielsen. One of the interesting features of Nielsen’s work is that he has consistently irritated designers over the last twenty years or so, and been entirely right to do so. I first came across him when working on the early days of BBC Online, around the turn of… Continue reading “Don’t impose joy, deliver service”

Writing is the primary design skill, we should celebrate it more.

I wonder whether we think about writing enough when we think about design. I am not a dedicated student of design, but I am not aware of a great deal of commentary and guidance on the topic for those who are. (Corrective advice is very welcome regarding this assumption).  Design conversations and efforts have a… Continue reading Writing is the primary design skill, we should celebrate it more.