“Don’t impose joy, deliver service”

Not my words, but those of Jacob Nielsen. One of the interesting features of Nielsen’s work is that he has consistently irritated designers over the last twenty years or so, and been entirely right to do so. I first came across him when working on the early days of BBC Online, around the turn of… Continue reading “Don’t impose joy, deliver service”

Experience design – from user to learner or from learner to user?

The market for learning experience design is warming quite quickly. Actually, I think it is heating. Managers of modern learning organisations have realised that instructional design is no longer enough (if it ever was?) and experience design is what is required. Managers of traditional learning organisations appear to be livening to the prospect as well.… Continue reading Experience design – from user to learner or from learner to user?

Sticky is (still) a good thing

The phrase “sticky website” feels like something of a throwback to me. I remember first hearing the phrase and debating it as a product objective when I worked in the search industry. At the time Ask Jeeves (yes, I am that old) was popular and well used but not habitually used. Search was and still is… Continue reading Sticky is (still) a good thing

The whole UX and nothing but the UX

Some recent workshop sessions and user (learner?) research with a client have made me wonder about a possible wrinkle on the smooth baize of UX thinking in the corporate world. In the wild public world of product design and delivery, we are free to design our best solution to user challenges and make it available.… Continue reading The whole UX and nothing but the UX