“Don’t impose joy, deliver service”

Not my words, but those of Jacob Nielsen. One of the interesting features of Nielsen’s work is that he has consistently irritated designers over the last twenty years or so, and been entirely right to do so. I first came across him when working on the early days of BBC Online, around the turn of… Continue reading “Don’t impose joy, deliver service”

Sharing the best experiences

Back in 1998, Joseph Pine and James Gilmore wrote an influential article in the Harvard Business Review: “Welcome To The Experience Economy“. Amongst many useful observations from their research, they stated that “We expect that experience design will become as much a businessart as product design and process design are today.” Twenty three years later,… Continue reading Sharing the best experiences

Learning, design and product: a conversation

On the 22nd of September, at 11.00 am, we are hosting a conversation about applying design to the development and management of products for learning. In this series of conversations, we have discussed product management and the crucial capabilities for a learning team. Design has been a thread throughout, hence the choice of topic for… Continue reading Learning, design and product: a conversation